Account Manager - CRM/Customer Engagement Agency | London £30-35k

November 30, 2024

Our client is an award-winning creative agency and they are looking for an ambitious Account Manager to join its Customer Engagement arm.
Working within the Customer Engagement Team, you will be working closely with a brilliant bunch of dedicated account handlers, creatives and strategists who look after how the agency engages, builds and connects consumers with their fantastic client brands.

You will work on one of the agency's flagship accounts as their creative and strategic partners, successfully broadening their appeal and recruiting new audiences into the brand. In terms of channels, you will deliver a range of marketing activity, including strategic MarTech support, setting the creative strategy, ATL and social creative development and delivery, and customer relationship marketing. As Account Manager, you will be the day-to-day client and agency go-to on CRM and integrated workstreams for this account.

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Key Skills

Experience at Account Manager level or with extensive experience as a Senior Account Executive, ready for the step up to Account Manager level.
Experience working within an agency environment
Experience working with email and other integrated channels e.g. social
Ideally experience in working on multi-channel marketing campaigns
Experience briefing, liaising with and managing processes across agency teams (including Planning and Creative departments)
Experience independently managing small-to-medium projects/campaigns
Good knowledge of core processes for campaign development across email and other channels e.g. Social and DM – from brief interrogation to final creative output.

If you are an Account Manager with CE / CRM experience in a marketing agency, this is a great opportunity for you.

The agency offers flexible working with a hybrid model, which means 2-3 days in the London office.

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