Amazon Seller Support Specialist | Non-Voice | WFH

Full job description

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

Job Description

The main purpose of the CS Amazon Expert role is to leverage 4-5 years of experience in e-commerce, specifically within an Amazon store, to maintain and enhance the stores positive product rating. We are seeking someone who can share best practices, guide the team, and implement strategies to optimise the overall customer service experience on Amazon, ensuring high levels of satisfaction and continuous improvement.

2. Key Responsibilities:

  • Monitor and manage the Amazon inbox, responding promptly to customer inquiries and processing refunds when necessary.
  • Manage customer feedback on Amazon, taking appropriate action as needed to maintain a high product rating and positive customer experience.
  • Proactively follow up with customers who have left negative reviews on Amazon, addressing concerns and seeking resolutions.
  • Validate Amazon Order IDs for the team to ensure smooth processing and accurate customer service.
  • Manage Amazon-related tickets that come into the Gorgias inbox, providing timely support and resolutions.
  • Share best practices and e-commerce experience with the team, contributing to continuous improvement in customer service on Amazon
  • Handle non-voice tasks, limited administrative tasks and any ad-hoc assignments as requested by the client or the management team

Campaign Specific Required skills

  • Proficiency in Amazon Seller Central and order management
  • Strong customer service experience with handling inquiries, refunds, and feedback
  • Expertise in managing and responding to customer reviews, especially negative ones
  • Problem-solving skills for resolving customer complaints and order issues
  • Detail-oriented, ensuring accuracy in validating Amazon Order IDs
  • Ability to multi-task and manage multiple inboxes (Amazon and Gorgias)
  • Team player with experience sharing best practices to improve service
  • Excellent written communication for non-voice customer service tasks
  • Adaptable to handle ad-hoc tasks and changing workloads

Required experience

  • 4-5 years of e-commerce customer service experience, specifically with Amazon stores that have a positive product rating)
  • A team player with experience in sharing best practices and insights to help improve our overall customer service on Amazon

Required Attitude

  • A calm, mature approach
  • A can-do attitude
  • Positive about change
  • An appreciation and enthusiasm for the campaigns vision of making the world a better place.
  • A thirst for personal development and continuous improvement
  • Honesty, integrity and a hard-working attitude

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

#HCHosted

Job Type: Full-time

Pay: Php30,000.00 - Php35,000.00 per month

Supplemental Pay:

  • 13th month salary

Language:

  • English (Required)

 

 

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...