Content Moderator Job at Telus Digital, Decatur, IL ID-1319

Specific Responsibilities May Include:

  • Review videos, posts, comments, reviews, photos and live streaming content according to the social network’s policies,

 

workflows and targets, which may include graphic, violent, sexual, explicit, political, profane and otherwise highly disturbing content

  • Uphold a high standard of accuracy and quality while fulfilling job responsibilities

  • Participate in frequent refresher training to always conduct correct moderating policies

  • Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams

  • Make suggestions for improving efficiency

  • Draw up daily activity report

 

 

Required Experience, Skills & Competencies:

 

  • Ability to to perform duties objectively, devoid of inherent biases or personal beliefs

  • Accurate and critical work attitude

  • Proclivity towards complying with procedures, policies and objectives set in place and taking a disciplined approach when undertaking tasks 

  • Strong prioritization skills

  • Ability to think critically and make quick decisions

  • Enthusiastic and proactive team player

  • Collaborative and has a growth mindset

  • Strong spelling, grammar, and reading skills

  • Experience in content or community moderation is a plus

  • Professionalism and ability to work with diverse personalities

  • Flexibility to work a 40 hr work week during any day/any shift as needed within the program’s hours of operation: 24 hours per day | 7 days a week (subject to change based on business needs)

  • High school diploma or equivalent

 

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • We passionately put our customers and communities first

  • We embrace changes and innovate courageously

  • We grow together through spirited teamwork

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...