Customer Service Advisor / Customer Care Representative / In-Person & Online

December 3, 2024

Summary

In-Person & Online Customer Service Advisor / Customer Care Representative who has previous experience in a similar Customer Support / Customer Contact environment with excellent interpersonal and communication skills, who is able to act with diplomacy and tact is required for a well-established organisation based in East London.

SALARY: £28,350 per annum

LOCATION: Hybrid working 3 days from the East London office (E1) and the remaining time from home

JOB TYPE: Full-Time, Contract – Fixed Term contract until 6th January 2026

WORKING HOURS: 35 hours per week – 5 days per week (working on a shift pattern Monday – Sunday)

APPLICATION PROCESS: Candidates will be required to complete an Application Form, which we will send out in a separate email. Please keep an eye out for our email.

JOB OVERVIEW

We have a fantastic new job opportunity for a In-Person & Online Customer Service Advisor / Customer Care Representative who has previous experience in a similar Customer Support / Customer Contact environment with excellent interpersonal and communication skills, who is able to act with diplomacy and tact.

Working as the In-Person & Online Customer Service Advisor / Customer Care Representative you will be providing high quality customer service both in-person and through digital channels, this role serves as the crucial first point of contact for individuals seeking debt advice.

As the In-Person & Online Customer Service Advisor / Customer Care Representative your ability to conduct initial assessments, manage referrals, and handle client interactions with empathy and professionalism directly contributes to empowering clients to take steps towards long-term financial stability.

This role is essential in ensuring an accessible, supportive service that aligns with the organisation’s commitment to building a fairer future and addressing inequality in the community.

Other Jobs You May Be Interested In

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER