Customer Service Specialist | GumGum | $23 – $30 | Remote (United States) ID-1290

November 25, 2024

We are currently seeking a ful-time / part-time customer service representative to play a crucial role in supporting excellent customer service, customer retention, and acquiring new customers. As a customer service representative, you will be the main point of contact for our customers, handling various inbound and outbound calls including new sales, and service-related calls, and performing administrative functions. Your primary goal will be to ensure the highest level of customer service, quality, efficiency, and accuracy in all aspects of your work.

Responsibilities:

Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
Maintain an in-depth knowledge of products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers
Provide high levels of customer account management by properly setting up and maintaining account information and data
Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities
Handle administrative, data entry, reporting, and reconciliation around asset and inventory controls and purchasing

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