Customer Solutions Sales Representative

December 3, 2024

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Start Date: 6th January 2025
Salary: £24,400 per annum
Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW
Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)

Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £24,400 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets.

We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.

In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated.

What you'll do

Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
Work in a target-based environment
Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off

Training and Development
Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.

At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period.

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What you'll bring

Results-oriented with a strong enthusiasm for sales
Exceptional at building rapport and connecting with people
Skilled at identifying and addressing customer needs
Creative in solving problems
Eager to acquire new skills and knowledge

The Benefits
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster:

Individual Lifestyle

Free Sky TV, along with discounted broadband, Sky Glass and mobile
Cashback and discounts across hundreds of retailers
Discounts and offers on Sky products for friends and family

Health and wellbeing

Private healthcare and Digital GP via Aviva
Dental and other healthcare options
Subsidised onsite gym and discounts on external gyms
Cycle to work scheme

Financial wellbeing

Sky pension plan and Life Assurance
Annual Sharesave scheme and long service awards

Where you'll work:
We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym.

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