Patient Support Reimbursement Specialist ID-1287

November 25, 2024

Overview:

The client organization is raising the bar on customer experience in the pharmaceutical industry in Horsham, PA. The Customer Service team supports eligible cancer patients and their caregivers through their CAR-T journey. They are deeply committed to providing patients/caregivers with an exceptional service experience, so they are well-positioned for treatment and to receive care.

The individual must be service-oriented and have the ability to anticipate and resolve patient/caregiver needs related to reimbursement. A successful candidate must have strong communication, critical thinking, and organizational skills, as well as the ability to multi-task and work across multiple technology platforms. The role represents a unique opportunity to assist patients/caregivers in close partnership with internal and external supplier partners.

Although role is remote, candidate is expected to go in office occasionally for team events.

MUST RESIDE IN OR NEAR HORSHAM, PENNSYLVANIA

Responsibilities:

Key responsibilities include, but are not limited to:

Performing day-to-day expense reimbursement reconciliation activities as directed by the customer support team, including reviewing receipts, maintaining a reimbursement reconciliation worksheet for each patient/caregiver, tracking and analyzing expense limits, processing expenses in Concur, and communicating issues that arise with the Patient Support Specialist team.
Setting up and manage patient and caregiver profiles in the expense processing system.
Reviewing expenses and identify those without a receipt for the Patient Support Specialist team.
Working collaboratively with the respective Patient Support Specialist team member to analyze and approve expenses and maintain reimbursement reconciliation files.
Documenting approval of reimbursements in tracking systems.
Proactively and collaboratively working with the Patient Support Specialist team to create an exceptional patient experience.
Working with the Patient Support Specialist team to monitor performance and help find operational and service offering improvements in the end-to-end patient experience.

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