Remote Job American Airlines (Customer Service) ID-1427

November 26, 2024

Are you geared up to discover an international of possibilities, each at work and throughout it slow off? Join our American Airlines family, and you’ll journey the international, develop your knowledge and emerge as a fine model of you. As you embark on a brand new journey, you’ll address demanding situations with flexibility and grace, getting to know new competencies and advancing your profession even as having the time of your existence. Feel unfastened to complement each of your private and work existence and hop on board!

Why you will love this task

This task is a member of the Payments and Digital Strategy crew in the American Airlines Credit Union. The position is answerable for everyday features related to taking a look at processing, object processing, direct bills and budget transfers at American Airlines Credit Union.

What you will do

Complete statistics access and balancing features
Coordinate go-back objects with contributors, doors vendors, the Federal Reserve Bank and different institutions
Assist different departments with fraud resolution, member inquiries and associated Accounting standard ledger balancing
Work member cases/sports assigned
Follow and preserve guidelines and approaches to make certain strict compliance with NACHA regulations and guidelines and Federal Banking legal guidelines
Process mortgage bills, multi-account and member deposits, credit score card bills, and different exams, consisting of IRA, financial ruin and payoff exams

Review, examine and approve Remote Deposit, Mobile, ATM, and different imaged-enabled products
Log, study and make important GL, account changes and/or returns
Process Stop Pays and Check Batching
Complete everyday balancing and department closing
Obtain facts from contributors for the well-timed and correct processing of worldwide and home budget switch requests
Research and affirm incoming and outgoing budget switch facts
Communicate with the seller to technique budget transfers
Understand and be acquainted with outgoing and incoming budget switch legal guidelines

Deposit takes a look at returns, studies member again exams on draft changes, technique member exams, affirm contributors for outgoing budget transfers, and Federal Reserve verifying and liberating budget transfers
Complete everyday processing of workflows associated with overdue returns, supply of receipts, overseas collections and prison fees
The decided candidate might be answerable for making sure of the safety and confidentiality of all accounts and associated facts that are a part of their work and for making sure that his/her work is in compliance with all relevant legal guidelines and guidelines including, however now no longer confined to, the Bank Secrecy Act. Remote Job American Airlines

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All you will want for success

Minimum Qualifications- Education & Prior Job Experience

High college degree or GED
Intermediate Excel and Word experience

Preferred Qualifications- Education & Prior Job Experience

Previous customer/member carrier experience
Previous banking or Credit Union experience
Episys/Symitar and processing wires

Skills, Licenses & Certifications

Skilled in Microsoft Office software program (e.g., Word, Excel, Access, PowerPoint) won thru both work experience with the software program or schooling and hands-on use of the software program
Ability to work prolonged hours in aid of enterprise needs
Ability to workout extremely good customer support competencies
Ability to carry out in a quick paced environment, cope with a couple of responsibilities and characteristic as an fundamental a part of a crew
Ability to carry out mathematical calculations and examine statistics
Ability to efficaciously prioritize work and meet time limits below excessive quantity pressure

Ability to cross-teach and carry out any position assigned inside department
Ability to have interaction professionally with all personnel and contributors
Ability to work independently and with minimum supervision
Ability to self-inspire with robust employer competencies and capability for interest to detail
Ability to efficaciously prioritize work and meet time limits
Ability to preserve excellent overall performance and attendance
Must byskip relevant American Airlines and Credit Union pre-rent compliance exams

Remote Job American Airlines

What you may get

Feel unfastened to take gain of all that American Airlines has to provide:

Travel Perks: Ready to discover the international? You, your own circle of relatives and your buddies can attain 365 locations on greater than 6,800 everyday flights throughout our international network.
Health Benefits: On day one, you’ll have to get admission to your health, dental, prescription and imaginative and prescient blessings that will help you live nicely. And that’s simply the start, we additionally provide digital health practitioner visits, bendy spending bills and greater.
Wellness Programs: We need you to be a satisfactory model of yourself – that’s why our well-being applications offer you all of the proper equipment, assets and help you want.

401(k) Program: Available upon lease and, relying on the workgroup, company contributions on your 401(k) software are to be had after one year.
Additional Benefits: Other wonderful blessings consist of our Employee Assistance Program, puppy coverage and reductions on hotels, cars, cruises and greater
Feel unfastened to be yourself at American

From the group of individuals we lease to the clients we serve, inclusion and variety are the inspiration of the dynamic group of workers at American Airlines. Our 20+ Employee Business Resource Groups are centered on connecting our group individuals to our clients, suppliers, groups and shareholders, assisting group individuals to attain their complete capacity and growing inclusive work surroundings to satisfy and exceed the wishes of our various international.

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).

Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.

Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.

Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.

Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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