Retail sales and online order packing ID-1305

November 25, 2024

Poppy's Chocolate is looking for a new team member to work at our shop/factory in Beenleigh. Poppy's Chocolate brings joy to people locally and all around Australia via it's online store and if you are a happy joyful person, this could be the perfect fit for you. We are growing and need to add to our team.

Please do not apply before reading the whole advertisement and following requirements at the end.

Your main responsibilities will include:

serving customers in the shop
packing and dispatch of online and wholesale orders
packing chocolates
assisting with other operational duties
problem solving
assisting with creation of new hampers and promotions

Being a small business, your role is critical to our business success and your work ethic must match with the positive attitudes of our team.

Responsibilities include:

Exceptional customer sales and service both in person and on the phone
Pick and Pack customer orders (online and wholesale) for dispatch
Packing chocolates (by hand) fast, efficiently and with attention to detail
Some data entry and computer use for orders and booking couriers
Merchandise retail area to maximise sales
Organising Icepacks and packing orders with icepacks
Cleaning and maintaining a clean work environment
Inventory management

Essential personal qualities (be honest - if this is not you, don't apply):

A positive “can do” attitude with high levels of energy and enthusiasm
Friendly
Honest
Punctual

Reliable & Consistent
Respectful – gossip & pettiness do not belong in Poppy’s
Versatile – “not my job” does not belong in your vocabulary
Fast at packing whilst still upholding quality standards
Excellent communication skills
Confident and courteous disposition when speaking with customers
Accountable and responsible - you own your mistakes, learn from them & accept responsibility

Superior time management skills - can manage numerous high priorities at any one time and stay calm
Team Work - can work well within a team and respect other team members

Other Jobs You May Be Interested In

Initiative and desire to constantly improve and embrace change
An ability to handle stress – we have peak times when it can be extremely busy and you need to be able to take it in your stride and get the work done and orders out
Excellent attention to detail & high quality standards
Learn quickly and develop an extensive product knowledge
A love and appreciation of chocolate

Essential job requirements:

Must be able to work efficiently and well unsupervised on your own and at a very fast pace. Speed is critical.
Minimum 3-5 years work experience in this type of role (sorry, this is not a junior role or a role for someone with no experience) although other work experience will definitely be considered if you are looking for a career change.
Must be able to converse with customers on the phone and in person

Repetitive work involved so physical strength is essential (lift 20-25kg) and you must be able to stand all day
Experience on Excel and Word preferred
Ability to maintain Health and Safety standards & follow company procedures/policies

Cleaning
Own reliable transport and licence (public transport is not good to our location)
Availability during peak periods (no annual leave leading up to Easter and Christmas)
Jewellery and long nails are not allowed under our Health & Safety rules
Poppy’s Chocolate is a non-smoking work environment
Poppy’s has a zero tolerance for bullying, pettiness & gossip
Poppy’s Chocolate is a non-discriminatory employer.

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