Security Account Manager (Guarding)

December 3, 2024

As a Security Account Manager, you will oversee the delivery of high-quality guarding services to a portfolio of clients. This role requires a client-focused individual with strong leadership and operational skills to ensure contract compliance, service excellence, and client satisfaction. You will act as the primary point of contact for clients, manage security teams, and ensure financial performance while maintaining compliance with industry regulations and company policies.

Key Responsibilities
Client Management
Build and maintain strong relationships with clients to ensure their satisfaction and retention.
Act as the primary point of contact for client queries, concerns, and escalations.
Conduct regular client meetings and site visits to review service performance and address any issues.
Develop and present service improvement plans where needed.

Operational Management
Oversee the day-to-day operations of guarding services across multiple client sites.
Ensure security teams comply with all site-specific instructions, company policies, and legal requirements.
Monitor and manage staff performance, attendance, and training.
Conduct regular audits to ensure service delivery meets agreed-upon standards.
Respond promptly to incidents and emergencies, ensuring proper procedures are followed.

Team Leadership
Recruit, train, and develop security personnel to maintain a high-performing team.
Conduct regular team meetings to communicate updates and gather feedback.
Promote a culture of professionalism, accountability, and continuous improvement.

Financial Management
Manage budgets and ensure the profitability of assigned accounts.
Monitor contract costs and identify areas for financial efficiency.
Prepare and present financial reports, including billing and invoicing accuracy.
Identify opportunities for contract growth or additional services.

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Compliance and Reporting
Ensure adherence to all industry regulations, including SIA licensing and health and safety requirements.
Maintain accurate records of staff, incidents, and service performance.
Prepare and submit regular reports to clients and senior management.

Qualifications and Skills

Essential
Proven experience in a similar role within the security or facilities management sector.
Strong leadership skills with the ability to manage and motivate teams.
Excellent client relationship management skills.
Financial acumen, including budgeting and cost control.
Sound knowledge of industry regulations and compliance standards.
Strong problem-solving and decision-making abilities.
Proficient in Microsoft Office (Word, Excel, PowerPoint).
SIA Door Supervisor or Security Guarding License.

Desirable
Relevant qualifications in security management or facilities management (e.g., NVQ, BTEC, or equivalent).
Experience working with digital reporting and workforce management tools.

Key Competencies
Customer focus and service orientation.
Excellent communication and interpersonal skills.
Strong organisational and time management abilities.
Ability to work under pressure and meet tight deadlines.
A proactive and adaptable approach to problem-solving.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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