Walmart Call Center Work From Home Job $24/Hour – WFH – indeed jobs In Malaysia ID-1549

November 27, 2024

Remote Customer Service Representative at the Walmart Call Center. As a crucial member of our customer support team, you will play a pivotal role in delivering exceptional service to our valued customers while enjoying the flexibility of working from the comfort of your own home.

Key Responsibilities:

Customer Support: Provide top-notch customer service by addressing inquiries, resolving issues, and assisting customers with their concerns via phone, email, or chat.

Product Knowledge: Become an expert on Walmart’s products, services, policies, and procedures to effectively assist customers and provide accurate information.

Problem Solving: Demonstrate strong problem-solving skills to swiftly address customer concerns and ensure satisfactory resolutions.

Order Management: Assist customers with order placement, tracking, cancellations, and returns while adhering to Walmart’s guidelines and protocols.

Technical Assistance: Troubleshoot technical issues related to the Walmart website, mobile app, payment processing, and other online platforms to ensure a seamless customer experience.

Team Collaboration: Collaborate with team members and supervisors to share best practices, provide support, and contribute to a positive work environment.

Documentation: Accurately document customer interactions, inquiries, and resolutions in the designated systems or databases.

Qualifications:

Customer Service Experience: Prior experience in a customer service role, preferably in a call center environment, is highly desirable.

Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with customers and colleagues.

Problem-Solving Skills: Strong analytical and problem-solving abilities to identify issues, evaluate options, and implement solutions promptly.

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Technical Proficiency: Comfortable navigating computer systems, utilizing various software applications, and troubleshooting basic technical issues.

Adaptability: Ability to adapt to a fast-paced work environment, handle multiple tasks simultaneously, and remain composed under pressure.

Customer Focus: A genuine passion for helping others and a commitment to delivering exceptional customer service with every interaction.

Availability: Flexible availability to work various shifts, including evenings, weekends, and holidays, based on business needs.

Benefits:

Competitive Pay: Earn $24 per hour, with opportunities for performance-based incentives and bonuses.

Flexible Schedule: Enjoy the convenience of working from home with flexible scheduling options to accommodate your lifestyle.

Training and Development: Receive comprehensive training and ongoing support to enhance your skills and excel in your role.

Career Growth: Explore opportunities for career advancement and professional growth within Walmart’s vast network of departments and roles.

Employee Discounts: Take advantage of exclusive employee discounts on Walmart products and services.

Healthcare Benefits: Eligible employees may qualify for healthcare benefits, including medical, dental, and vision coverage.

401(k) Plan: Participate in Walmart’s 401(k) retirement savings plan with company match options (subject to eligibility).

How to Apply:

If you are enthusiastic about delivering exceptional customer service and thrive in a remote work environment, we encourage you to apply for the Remote Customer Service Representative position at the Walmart Call Center today! Simply submit your resume and cover letter highlighting your relevant experience and why you are the ideal candidate for this role.

Join us in making a positive impact on our customers’ shopping experience while enjoying the flexibility and benefits of working from home with Walmart!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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